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Cross-Cultural Communication for IT-Specialists

• Course name: Cross-Cultural Communication for IT-Specialists
• Course number: 0.1 Course characteristics

Course Characteristics

Course objectives based on Bloom’s taxonomy

- What should a student remember at the end of the course?

By the end of the course, the students should be able to

• key conditions for fruitful communication across cultures;
• stereotypes and prejudice in different cultures;
• non-verbal methods of communication in different cultures;
• cultural taboos in formal/informal conversations;
• strategies of dealing with cross-cultural misunderstandings.

- What should a student be able to understand at the end of the course?

By the end of the course, the students should be able to

• competences necessary for working in cross-cultural environment;
• differences in various cross-cultural dimensions;
• strategies of dealing with cross-cultural misunderstandings;
• general aspects of formal/informal verbal communication in cross-cultural environment.

- What should a student be able to apply at the end of the course?

By the end of the course, the students should be able to

• methods to identify and combat with cultural shock;
• techniques to interpret correctly the cultural values of interlocutors;
• strategies of spelling out non-verbal cultural signs typical of their interlocutors;
• techniques to overcome cultural bias in themselves and their interlocutors/opponents.
• What should a student be able to evaluate at the end of the course? By the
• end of the course, the students should be able to evaluate:
• level of cultural shock they experience (can experience) in different countries;
• their current cross-cultural competence and the way to improve it;
• non-verbal signs and symbols to help understand interlocutors from other cultures;
• cultural norms and values of interlocutors;
• cultural intentions of the parties during negotiations.

Course evaluation

Course grade breakdown

type	points
In-class work (including exercises)	85
Exams	15

Grades range

Course grading range

grade	low	high
A. Excellent	90	100
B. Good	80	89
C. Satisfactory	70	79
D. Poor	0	69