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= Cross-Cultural Management for IT-Specialists =
−
= Enterprise programming on Javascript - Advanced =
  
−
* '''Course name''': Enterprise programming on Javascript - Advanced
 +
* '''Course name''': Cross-Cultural Management for IT-Specialists
−
* '''Code discipline''': CSE122
 +
* '''Code discipline''': 0.1 Course characteristics
−
* '''Subject area''': Software Engineering
 +
* '''Subject area''':
   
 
== Short Description ==
  
== Short Description ==
  +
This course covers the following concepts: • Interaction in a Multicultural Team;; • Leadership Across Cultures;; • Cross-Cultural Positioning/Adaptation of a Project/Company;; • Resolution of Cross-Cultural Disputes;.
−
This is an advanced course in web development.
  
−
It offers advanced techniques and tools that can be applied within professional enterprise JavaScript development using React and express. During the course, students will learn more about processes in modern enterprise web development; We will take an overview on client-server communication patterns and authorization techniques, learn about advanced application optimization methods, microfrontends, testing. Also, we will take a brief interview on mobile and desktop development with JavaScript and build a full-fledged web application.
  
−
This course requires base knowledge in HTML, CSS, JS and React.
  
   
 
== Prerequisites ==
  
== Prerequisites ==
   
 
=== Prerequisite subjects ===
  
=== Prerequisite subjects ===
  +
−
* CSE101
  
−
* CSE102
  
−
* CSE122 or CSE120
  
   
 
=== Prerequisite topics ===
  
=== Prerequisite topics ===
  +
−
* Basic programming skills.
  
−
* OOP, and software design.
  
−
* Familiarity with some development framework or technology (web or mobile)
  
−
* Javascript
  
−
* HTML
  
−
* CSS
  
   
 
== Course Topics ==
  
== Course Topics ==
Line 31: Line 22:
 
! Section !! Topics within the section
  
! Section !! Topics within the section
 
|-
  
|-
  +
| Cross-Cultural Management and Modern Challenges in Business ||
−
| Introduction ||
 
  +
# - The Best Variant to Apply Cross-Cultural Management Skills in Modern Business
−
# Intro to micro frontend modules architecture
  
  +
# - Qualitative Aspects of National Cultures
−
# Group projects
  
  +
# - Personal Branding of a Manager/Specialist Aspiring to Work Globally
−
# Enterprise tools to maintain project
  
−
|-
  
−
| Architecture ||
 
−
# Enterprise ready technology
  
−
# Monolith versus Micro modules
  
−
# Architecture of micro modules based web application
  
−
|-
  
−
| UI/UX/react ||
 
−
# React
  
−
# UI/UX
  
−
# UI-kit
  
 
|-
  
|-
  +
| Working in Multicultural Teams. ||
−
| Nodejs ||
 
  +
# Cross-Cultural Sensitivity.
−
# NodeJS introduction
  
  +
# Collaboration inside a Multicultural Team.
−
# Dev server
  
  +
# Leadership of a Multinational Team
 
|-
  
|-
  +
| Cross-Cultural Adaptation of a Product/Project. ||
−
| Testing App ||
 
  +
# - Collecting information on target audiences in a foreign cultural environment.
−
# Unit testing
  
  +
# - Cross-Cultural Activities Online.
−
# Component testing
  
  +
# - Corporate Communications in Cross-Cultural Environment.
−
# e2e testing
  
 
|-
  
|-
  +
| Cross-Cultural Negotiations and Dispute Resolution ||
−
| Security in web ||
 
  +
# - Dialogue in International Business.
−
# Authorization/Authentication
  
  +
# - Specific Features of Business Negotiations in Cross-Cultural Environment
−
# JWT token
  
  +
# - Cross-Cultural Conflicts in Business.
−
# CORS
  
  +
# - Cross-Cultural Mediation and Dispute Resolution
−
# Web attacks
  
 
|-
  
|-
  +
| Written Communication in Multicultural Environment ||
−
| Optimization ||
 
  +
# - Business Correspondence in Multicultural Environment.
−
# Web optimization
  
  +
# - Interpretation of Texts in Various Cultures.
−
# React optimization
  
  +
# - Cultural Stereotypes while Preparing for Presentations (colors, texts, etc.).
  +
# - Cross-Cultural Issues in Investor Presentations.
 
|}
 
|}
 
== Intended Learning Outcomes (ILOs) ==
  
== Intended Learning Outcomes (ILOs) ==
   
 
=== What is the main purpose of this course? ===
  
=== What is the main purpose of this course? ===
  +
The main objective of the course is to provide students with a set of skills to identify and adequately interpret the cultural intentions of their respective target audiences to successfully promote themselves and their projects in foreign markets. During the course, the students will receive information on the following aspects:
−
What is the main goal of this course formulated in one sentence?
  
−
The main purpose of this course is to enable a student to go from an idea to an MVP with the focus on delivering value to the customer and building the product in close to enterprise environment.
  
   
 
=== ILOs defined at three levels ===
  
=== ILOs defined at three levels ===
Line 75: Line 58:
 
==== Level 1: What concepts should a student know/remember/explain? ====
  
==== Level 1: What concepts should a student know/remember/explain? ====
 
By the end of the course, the students should be able to ...
  
By the end of the course, the students should be able to ...
  +
* • qualitative aspects of national cultures;
−
* Explain web app Architecture
  
  +
* • business stereotypes in different cultures;
−
* Understand ui/ux design system
  
  +
* • general principles of leadership in multinational teams;
−
* Describe client/server communication
  
  +
* key challenges while adapting the product/projects to the cultural expectations of the subsequent target audiences;
−
* Understand importance of testing
  
  +
* • cross-cultural misunderstandings (conflicts) and the ways to overcome them.
  +
* characteristic features of written communication in global business environment
   
 
==== Level 2: What basic practical skills should a student be able to perform? ====
  
==== Level 2: What basic practical skills should a student be able to perform? ====
 
By the end of the course, the students should be able to ...
  
By the end of the course, the students should be able to ...
  +
* potential problem areas in managing cross-cultural teams;
−
* Build web app Architecture
  
  +
* key challenges while adapting the product/projects to the cultural requirements of the subsequent target audiences;
−
* Develop Design system
  
  +
* steps to build up mutual understanding inside an intercultural team
−
* Developer server
  
  +
* typical mistakes while preparing documents for the respondents from other cultures.
−
* Write Maintainable Tests
  
   
 
==== Level 3: What complex comprehensive skills should a student be able to apply in real-life scenarios? ====
  
==== Level 3: What complex comprehensive skills should a student be able to apply in real-life scenarios? ====
 
By the end of the course, the students should be able to ...
  
By the end of the course, the students should be able to ...
  +
* techniques to interpret correctly the behavior and intentions of their interlocutors from various cultures
−
* Implement modern micro frontend architecture
  
  +
* methods to settle down conflicts arisen from cultural misunderstandings
−
* Understand enterprise programming
 
  +
* strategies to improve their cross-cultural competencies to ensure a more correct promotion of their product/project
  +
* fundamentals of global business etiquette (in both oral and written types of communication with interlocutors representing other cultures)
  +
* strategies to solve problems in cross-cultural issues in the global business environment
  +
* *- What should a student be able to evaluate at the end of the course? By the
  +
* end of the course, the students should be able to evaluate:
  +
* a cultural conflict to apply subsequent remedies;
  +
* cultural intentions of the parties during negotiations.
  +
* marketing communication strategies for their possible application in various cultures;
  +
* presentations for their appropriateness for the demonstration to the representatives of other cultures.
 
== Grading ==
  
== Grading ==
   
Line 99: Line 93:
 
! Grade !! Range !! Description of performance
  
! Grade !! Range !! Description of performance
 
|-
  
|-
−
| A. Excellent || 90-100 || -
 +
| A. Excellent || 85-100 || -
 
|-
  
|-
−
| B. Good || 75-89 || -
 +
| B. Good || 70-84 || -
 
|-
  
|-
−
| C. Satisfactory || 60-74 || -
 +
| C. Satisfactory || 55-69 || -
 
|-
  
|-
−
| D. Fail || 0-59 || -
 +
| D. Poor || 0-54 || -
 
|}
  
|}
   
Line 114: Line 108:
 
! Activity Type !! Percentage of the overall course grade
  
! Activity Type !! Percentage of the overall course grade
 
|-
  
|-
  +
| In-class work (including exercises and case studies) || 100
−
| Cource project || 45
  
 
|-
  
|-
−
| Oral Exam || 45
 +
| Final Project (Team) || 0
 
|-
  
|-
−
| Increment Demo || 10
 +
| Exams || 0
 
|}
  
|}
   
 
=== Recommendations for students on how to succeed in the course ===
  
=== Recommendations for students on how to succeed in the course ===
  +
−
Participation is important. Showing up is the key to success in this course.<br>You will work in teams, so coordinating teamwork will be an important factor for success. This is also reflected in the peer review being a graded item.<br>Review lecture materials before classes.<br>Visit technical meetings to ask questions about previous materials
  
   
 
== Resources, literature and reference materials ==
  
== Resources, literature and reference materials ==
   
 
=== Open access resources ===
  
=== Open access resources ===
  +
* Abramson N., and Moran R. 2018. Managing Cultural Differences. Global Leadership for the 21st Century. Routledge.
−
* ReactJS documentation,
  
  +
* Trompenaars F., Hampden-Turner Ch. 2000. Riding The Ways of Culture: Understanding Cultural Diversity in Business. Nicholas Brealey Publishing.
−
* ReduxJS Toolkit documentation,
  
  +
* Trompenaars F., Woolliams P (2004). A new paradigm for Marketing Across Cultures. Marketing Insights. Available at http://www.thtconsulting.com/Articles/Anew%20paradigm%20for%20Marketing%20Across%20Cultures.pdf
−
* NodeJS documentation,
  
  +
* Meyer E. 2014. The Culture Map: Breaking Through the Invisible Boundaries of Global Business. PublicAffairs
  +
* Minkov M. 2011. Cultural Differences in a Globalizing World. UK: Emerald Group Publishing Limited
  +
* Gudykunst W. 2003. Cross Cultural and Intercultural Communication. California: Sage Publications.
  +
* Molinsky A. 2013. Common Language Doesn’t Equal Common Culture. Harvard Business Review, April 3, 2013. .
   
 
=== Closed access resources ===
  
=== Closed access resources ===
Line 135: Line 133:
   
 
=== Software and tools used within the course ===
  
=== Software and tools used within the course ===
  +
−
* Bitbucket
  
−
* Jira
  
−
* Miro
  
−
* Figma
 
 
= Teaching Methodology: Methods, techniques, & activities =
  
= Teaching Methodology: Methods, techniques, & activities =
   
 
== Activities and Teaching Methods ==
  
== Activities and Teaching Methods ==
  +
−
{| class="wikitable"
  
  +
'''NO DATA'''
−
|+ Teaching and Learning Methods within each section
  
  +
−
|-
  
−
! Teaching Techniques !! Section 1 !! Section 2 !! Section 3 !! Section 4 !! Section 5 !! Section 6 !! Section 7
  
−
|-
  
−
| Problem-based learning (students learn by solving open-ended problems without a strictly-defined solution) || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Project-based learning (students work on a project) || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Modular learning (facilitated self-study) || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Differentiated learning (provide tasks and activities at several levels of difficulty to fit students needs and level) || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Contextual learning (activities and tasks are connected to the real world to make it easier for students to relate to them); || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| развивающего обучения (задания и материал "прокачивают" ещё нераскрытые возможности студентов); || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| концентрированного обучения (занятия по одной большой теме логически объединяются); || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| inquiry-based learning || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Just-in-time teaching || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|}
  
−
{| class="wikitable"
  
−
|+ Activities within each section
  
−
|-
  
−
! Learning Activities !! Section 1 !! Section 2 !! Section 3 !! Section 4 !! Section 5 !! Section 6 !! Section 7
  
−
|-
  
−
| Lectures || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Interactive Lectures || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Development of individual parts of software product code || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Group projects || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Peer Review || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Discussions || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Presentations by students || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Simulations and role-plays || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|-
  
−
| Oral Reports || 1 || 1 || 1 || 1 || 1 || 1 || 1
  
−
|}
 
 
== Formative Assessment and Course Activities ==
  
== Formative Assessment and Course Activities ==
   
Line 198: Line 150:
 
! Activity Type !! Content !! Is Graded?
  
! Activity Type !! Content !! Is Graded?
 
|-
  
|-
  +
| Question || Is it possible to consider cross-cultural management an independent branch of business? || 1
−
| Group Project Work || Make teams<br>Define project idea<br><br> || 0
  
  +
|-
  +
| Question || What are the main differences between high-context and low-context cultures? || 1
 
|-
  
|-
  +
| Question || Provide 2-3 examples of cross-cultural interfaces and state their differences from cross-cultural dimensions? || 1
−
| Demo of increment || Present project idea<br> || 1
  
 
|}
 
|}
 
==== Section 2 ====
  
==== Section 2 ====
Line 208: Line 162:
 
! Activity Type !! Content !! Is Graded?
  
! Activity Type !! Content !! Is Graded?
 
|-
  
|-
  +
| Question || What are the stages of the Developmental Model of Intercultural Sensitivity (DMIS) by M. Bennett? || 1
−
| Group Project Work || Startup project<br>Create repository<br>Deploy application<br><br> || 0
  
 
|-
  
|-
  +
| Question || What is the difference between cultural intelligence and emotional intelligence? || 1
−
| Demo of increment || Present hello world application on production environment<br> || 1
  
  +
|-
  +
| Question || Describe the Cultural Intelligence Techniques of Head, Body, and Heart. || 1
 
|}
 
|}
 
==== Section 3 ====
  
==== Section 3 ====
Line 218: Line 174:
 
! Activity Type !! Content !! Is Graded?
  
! Activity Type !! Content !! Is Graded?
 
|-
  
|-
  +
| Question || Which methods for collecting and analyzing of cultural data can you name? || 1
−
| Group Project Work || Make html/css markup of project features<br><br> || 0
  
 
|-
  
|-
  +
| Question || What factors should be taken into consideration while promoting the project/product among various target audiences in other cultures? || 1
−
| Demo of increment || Present styled application on production environment<br> || 1
  
  +
|-
−  
  +
| Question || What are the main differences in working with media in different cultures when promoting a product/project? || 1
−  
 
|}
 
|}
 
==== Section 4 ====
  
==== Section 4 ====
Line 230: Line 186:
 
! Activity Type !! Content !! Is Graded?
  
! Activity Type !! Content !! Is Graded?
 
|-
  
|-
  +
| Question || What is the difference between ‘dialogue’ and ‘interaction’? || 1
−
| Group Project Work || Develop server part of application<br>Connect web application with server part<br><br> || 0
  
 
|-
  
|-
  +
| Question || What is understood by ‘semantic scissors’ in the dialogue? || 1
−
| Demo of increment || Present communication between web and server applications on production environment<br> || 1
  
−
|}
 
−
==== Section 5 ====
  
−
{| class="wikitable"
  
−
|+
 
 
|-
  
|-
  +
| Question || What are the key reasons for cross-cultural conflicts? How can cross-cultural conflicts influence business issues? || 1
−
! Activity Type !! Content !! Is Graded?
  
 
|-
  
|-
  +
| Question || What are the key principles of conflict mediation? || 1
−
| Group Project Work || Add tests to application with 80% coverage<br><br> || 0
  
−
|-
  
−
| Demo of increment || Show test coverage<br> || 1
  
 
|}
 
|}
−
==== Section 6 ====
 +
==== Section 5 ====
 
{| class="wikitable"
  
{| class="wikitable"
 
|+
 
|+
Line 250: Line 200:
 
! Activity Type !! Content !! Is Graded?
  
! Activity Type !! Content !! Is Graded?
 
|-
  
|-
  +
| Question || What are the differences in textual structures and their interpretations in various cultures? || 1
−
| Group Project Work || Finalize project<br><br> || 0
  
−
|-
  
−
| Demo of increment || Present application increment on production environment<br> || 1
  
−
|}
 
−
==== Section 7 ====
  
−
{| class="wikitable"
  
−
|+
 
−
|-
  
−
! Activity Type !! Content !! Is Graded?
  
 
|-
  
|-
  +
| Question || Which characteristic features of business correspondence in different cultures can you name? || 1
−
| Group Project Work || Finalize project<br><br> || 0
  
 
|-
  
|-
  +
| Question || Which issues must be taken into consideration to interpret correctly emails of business partners from other cultures? || 1
−
| Demo of increment || Present application increment on production environment<br> || 1
  
 
|}
 
|}
 
=== Final assessment ===
  
=== Final assessment ===
 
'''Section 1'''
  
'''Section 1'''
  +
# Name two directions in international business with the best applications for the tools of cross-cultural management.
−
# Can be a final exam, project defense, or some other equivalent of the final exam.
  
  +
# Which culturally-based risks can one encounter in IT-projects?
−
# For the final assessment, students present their project work they have accomplished during the course.
  
  +
# What are the components of the personal brand of a successful cross-cultural manager?
−
# Then each student accessed to oral exam and himself involvement to the course would evaluated
  
  +
# How can you apply the Culture Map (E. Meyer) to avoid cultural traps in business?
 
'''Section 2'''
  
'''Section 2'''
  +
# What are the potential problem areas in working in cross-cultural teams?
−  
  +
# What changes occur when evolving through each step of the DMIS scale?
  +
# Please provide five tips to strengthen the performance of a cross-cultural team
  +
# What are the key challenges for managing multicultural teams?
 
'''Section 3'''
  
'''Section 3'''
  +
# What are the main differences in the promotion of the product/project in social networks in different cultures?
−  
  +
# Give 2-3 examples of culturally inappropriate information for publication in mass media.
  +
# What coloristic features should be taken into account while preparing a website for the promotion among target audiences in various cultures?
  +
# Give 2-3 examples of cultural faux pas of well-known companies while promoting their products in other cultures.
 
'''Section 4'''
  
'''Section 4'''
  +
# Name three aspects to be taken into consideration while negotiating with the representatives of other cultures.
−  
  +
# Describe the algorithm for solving cross-cultural conflicts in multicultural teams.
  +
# What are the peculiarities of negotiating strategies of the representatives of various cultures? What are the remedies not to be trapped in such manipulation?
 
'''Section 5'''
  
'''Section 5'''
  +
# Why is it so important to take into account the cultural characteristics of potential investors while preparing for presentations?
−  
  +
# Please provide 3-4 examples of the incorrect interpretation of cultural intentions in textual messages of business partners from other cultures.
−
'''Section 6'''
  
−  
−
'''Section 7'''
  
−  
   
 
=== The retake exam ===
  
=== The retake exam ===
 
'''Section 1'''
  
'''Section 1'''
  +
−
# For the retake, students have to implement a product and follow the guidelines of the course. The complexity of the product can be reduced, if it is one person working on it. The grading criteria for each section are the same as for the final project presentation. There has to be a meeting before the retake itself to plan and agree on the product ideas, and to answer questions.
  
−
# P7. Activities and Teaching Methods by Sections
  
−
# Mark what techniques and methods are used in each section (1 is used, 0 is not used).
  
−
# Table A1: Teaching and Learning Methods within each section
  
−
# Table A2: Activities within each section
  
 
'''Section 2'''
  
'''Section 2'''
   
Line 296: Line 240:
   
 
'''Section 5'''
  
'''Section 5'''
−  
−
'''Section 6'''
  
−  
−
'''Section 7'''
  

Revision as of 16:18, 6 December 2022

Cross-Cultural Management for IT-Specialists

  • Course name: Cross-Cultural Management for IT-Specialists
  • Code discipline: 0.1 Course characteristics
  • Subject area:

Short Description

This course covers the following concepts: • Interaction in a Multicultural Team;; • Leadership Across Cultures;; • Cross-Cultural Positioning/Adaptation of a Project/Company;; • Resolution of Cross-Cultural Disputes;.

Prerequisites

Prerequisite subjects

Prerequisite topics

Course Topics

Course Sections and Topics
Section Topics within the section
Cross-Cultural Management and Modern Challenges in Business
  1. - The Best Variant to Apply Cross-Cultural Management Skills in Modern Business
  2. - Qualitative Aspects of National Cultures
  3. - Personal Branding of a Manager/Specialist Aspiring to Work Globally
Working in Multicultural Teams.
  1. Cross-Cultural Sensitivity.
  2. Collaboration inside a Multicultural Team.
  3. Leadership of a Multinational Team
Cross-Cultural Adaptation of a Product/Project.
  1. - Collecting information on target audiences in a foreign cultural environment.
  2. - Cross-Cultural Activities Online.
  3. - Corporate Communications in Cross-Cultural Environment.
Cross-Cultural Negotiations and Dispute Resolution
  1. - Dialogue in International Business.
  2. - Specific Features of Business Negotiations in Cross-Cultural Environment
  3. - Cross-Cultural Conflicts in Business.
  4. - Cross-Cultural Mediation and Dispute Resolution
Written Communication in Multicultural Environment
  1. - Business Correspondence in Multicultural Environment.
  2. - Interpretation of Texts in Various Cultures.
  3. - Cultural Stereotypes while Preparing for Presentations (colors, texts, etc.).
  4. - Cross-Cultural Issues in Investor Presentations.

Intended Learning Outcomes (ILOs)

What is the main purpose of this course?

The main objective of the course is to provide students with a set of skills to identify and adequately interpret the cultural intentions of their respective target audiences to successfully promote themselves and their projects in foreign markets. During the course, the students will receive information on the following aspects:

ILOs defined at three levels

Level 1: What concepts should a student know/remember/explain?

By the end of the course, the students should be able to ...

  • • qualitative aspects of national cultures;
  • • business stereotypes in different cultures;
  • • general principles of leadership in multinational teams;
  • key challenges while adapting the product/projects to the cultural expectations of the subsequent target audiences;
  • • cross-cultural misunderstandings (conflicts) and the ways to overcome them.
  • characteristic features of written communication in global business environment

Level 2: What basic practical skills should a student be able to perform?

By the end of the course, the students should be able to ...

  • potential problem areas in managing cross-cultural teams;
  • key challenges while adapting the product/projects to the cultural requirements of the subsequent target audiences;
  • steps to build up mutual understanding inside an intercultural team
  • typical mistakes while preparing documents for the respondents from other cultures.

Level 3: What complex comprehensive skills should a student be able to apply in real-life scenarios?

By the end of the course, the students should be able to ...

  • techniques to interpret correctly the behavior and intentions of their interlocutors from various cultures
  • methods to settle down conflicts arisen from cultural misunderstandings
  • strategies to improve their cross-cultural competencies to ensure a more correct promotion of their product/project
  • fundamentals of global business etiquette (in both oral and written types of communication with interlocutors representing other cultures)
  • strategies to solve problems in cross-cultural issues in the global business environment
  • *- What should a student be able to evaluate at the end of the course? By the
  • end of the course, the students should be able to evaluate:
  • a cultural conflict to apply subsequent remedies;
  • cultural intentions of the parties during negotiations.
  • marketing communication strategies for their possible application in various cultures;
  • presentations for their appropriateness for the demonstration to the representatives of other cultures.

Grading

Course grading range

Grade Range Description of performance
A. Excellent 85-100 -
B. Good 70-84 -
C. Satisfactory 55-69 -
D. Poor 0-54 -

Course activities and grading breakdown

Activity Type Percentage of the overall course grade
In-class work (including exercises and case studies) 100
Final Project (Team) 0
Exams 0

Recommendations for students on how to succeed in the course

Resources, literature and reference materials

Open access resources

  • Abramson N., and Moran R. 2018. Managing Cultural Differences. Global Leadership for the 21st Century. Routledge.
  • Trompenaars F., Hampden-Turner Ch. 2000. Riding The Ways of Culture: Understanding Cultural Diversity in Business. Nicholas Brealey Publishing.
  • Trompenaars F., Woolliams P (2004). A new paradigm for Marketing Across Cultures. Marketing Insights. Available at http://www.thtconsulting.com/Articles/Anew%20paradigm%20for%20Marketing%20Across%20Cultures.pdf
  • Meyer E. 2014. The Culture Map: Breaking Through the Invisible Boundaries of Global Business. PublicAffairs
  • Minkov M. 2011. Cultural Differences in a Globalizing World. UK: Emerald Group Publishing Limited
  • Gudykunst W. 2003. Cross Cultural and Intercultural Communication. California: Sage Publications.
  • Molinsky A. 2013. Common Language Doesn’t Equal Common Culture. Harvard Business Review, April 3, 2013. .

Closed access resources

Software and tools used within the course

Teaching Methodology: Methods, techniques, & activities

Activities and Teaching Methods

NO DATA

Formative Assessment and Course Activities

Ongoing performance assessment

Section 1

Activity Type Content Is Graded?
Question Is it possible to consider cross-cultural management an independent branch of business? 1
Question What are the main differences between high-context and low-context cultures? 1
Question Provide 2-3 examples of cross-cultural interfaces and state their differences from cross-cultural dimensions? 1

Section 2

Activity Type Content Is Graded?
Question What are the stages of the Developmental Model of Intercultural Sensitivity (DMIS) by M. Bennett? 1
Question What is the difference between cultural intelligence and emotional intelligence? 1
Question Describe the Cultural Intelligence Techniques of Head, Body, and Heart. 1

Section 3

Activity Type Content Is Graded?
Question Which methods for collecting and analyzing of cultural data can you name? 1
Question What factors should be taken into consideration while promoting the project/product among various target audiences in other cultures? 1
Question What are the main differences in working with media in different cultures when promoting a product/project? 1

Section 4

Activity Type Content Is Graded?
Question What is the difference between ‘dialogue’ and ‘interaction’? 1
Question What is understood by ‘semantic scissors’ in the dialogue? 1
Question What are the key reasons for cross-cultural conflicts? How can cross-cultural conflicts influence business issues? 1
Question What are the key principles of conflict mediation? 1

Section 5

Activity Type Content Is Graded?
Question What are the differences in textual structures and their interpretations in various cultures? 1
Question Which characteristic features of business correspondence in different cultures can you name? 1
Question Which issues must be taken into consideration to interpret correctly emails of business partners from other cultures? 1

Final assessment

Section 1

  1. Name two directions in international business with the best applications for the tools of cross-cultural management.
  2. Which culturally-based risks can one encounter in IT-projects?
  3. What are the components of the personal brand of a successful cross-cultural manager?
  4. How can you apply the Culture Map (E. Meyer) to avoid cultural traps in business?

Section 2

  1. What are the potential problem areas in working in cross-cultural teams?
  2. What changes occur when evolving through each step of the DMIS scale?
  3. Please provide five tips to strengthen the performance of a cross-cultural team
  4. What are the key challenges for managing multicultural teams?

Section 3

  1. What are the main differences in the promotion of the product/project in social networks in different cultures?
  2. Give 2-3 examples of culturally inappropriate information for publication in mass media.
  3. What coloristic features should be taken into account while preparing a website for the promotion among target audiences in various cultures?
  4. Give 2-3 examples of cultural faux pas of well-known companies while promoting their products in other cultures.

Section 4

  1. Name three aspects to be taken into consideration while negotiating with the representatives of other cultures.
  2. Describe the algorithm for solving cross-cultural conflicts in multicultural teams.
  3. What are the peculiarities of negotiating strategies of the representatives of various cultures? What are the remedies not to be trapped in such manipulation?

Section 5

  1. Why is it so important to take into account the cultural characteristics of potential investors while preparing for presentations?
  2. Please provide 3-4 examples of the incorrect interpretation of cultural intentions in textual messages of business partners from other cultures.

The retake exam

Section 1

Section 2

Section 3

Section 4

Section 5

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